Your trust in elcytec.com is our utmost priority.
All products listed on elcytec.com are eligible for a free replacement or authorised repairs within the mentioned warranty period, if you receive a product with any functionality issue.
The warranty period starts from the date when the ordered item is delivered. The warranty period is mentioned on the respective product page.
However, if you receive an incorrect, damaged, or different product or one with missing accessories, please contact us within 24 hours of delivery.
In case of unavailability of the replacement product or repairs, the customer is liable for a refund.
Note: We request our customers to not accept tempered / pre-opened packages and always record an unboxing video of the received package as that is required by our shipping partner to investigate the delivery of package with incorrect, damaged, or different product or in case of missing mentioned accessories.
We request our customers to keep all the items that comes with the ordered item like box and all the accessories till the warranty period expires. Please note any physical damage to ordered item from customer’s end will void it’s warranty and replacement policy.
In case the reverse courier pickup is not available due to factors like security, un-serviceability or delays then the customer will have to send the product back to our address (we will refund the courier charges) and then we will proceed with the replacement/repairs and In case a replacement/repairs is not available or cannot be arranged then the customer is eligible for a refund.
Return Policy Abuse
We want all our customers to have a great experience with us at elcytec.com. In order for our product warranty to be sustainable and fair for all, we take warranty policy abuse seriously.
“We operate on very thin margins and always try to bring the best deals to our customers and most of our customers are very satisfied with their purchases and a lot of them purchase regularly from our store but there are a few customers who have tried to defraud us by claiming that they didn’t get what they ordered (received a different item) and tried to provide false proofs for the same (found out upon investigation) but we take these kind of issues very seriously as all packages are protected with security seal and gets scanned with X-RAYs at multiple points and we only use trusted courier partners and all our packages are insured for uncertainties.
We request these type of people to not order from our store as we’ll block their account and won’t entertain such fraudulent practices and if required we will even take legal action against them.”
We monitor customers who have placed multiple replacement requests with us. Even the ones who place these requests on multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.We want you to have a pleasurable shopping experience with us.
While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
Cancellation Policy
An order once placed cannot be cancelled, as we purchase the ordered item immediately from our supplier for a fast and smooth experience. However, the customer can request for an exchange with a different item priced similarly or higher (the difference in price will be adjusted accordingly) only in case the ordered item has not reached our warehouse from our supplier, the customer can contact us for more information regarding this.
Orders cannot be modified once they are dispatched or we purchase the ordered items from our supplier.
You can contact us for more information on this.
You can track your order status via the following link https://elcytec.com/tracking-order/.
The customer will be notified of the new delivery date in the event of unforeseen delays caused by weather, problems with the courier partner, or instances where the ordered item takes longer than usual to arrive at our warehouse from our suppliers. If we are unable to arrange the ordered item within 10 days, then customer can opt to cancel their order and get a full refund.
COD charges are non-refundable. In case the customer rejects the order at the time of delivery or it fails due to reasons like: wrong address/phone number and unavailability of recipient at the premises. The customer can then opt for re-attempt of the shipment delivery by paying the courier charges once the rejected shipment has reached our warehouse.
In the case of pre-paid orders, if a shipment delivery gets rejected/failed due to any of the reasons from the customer’s end (like: wrong address/phone number and unavailability of recipient at the premises.). The customer can then opt for re-attempt of the shipment delivery by paying the courier charges once the rejected shipment has reached our warehouse.
For any further queries or cancellations, please email us at support@elcytec.com with your order ID or number.
For warranties and product-related support.
Mail us at: productsupport@elcytec.com (Response may take up to 48hrs)
Note: We request you to kindly keep the conversation polite and professional.